Frequently Asked Questions
Sales Questions
Yes, we do, we want you satisfied with your purchase too! However, we will only accept the refund in case of the product that you order, and what your receiving is mismatch either design or size. Please also note, the refund is only eligible if the product is refunded with the same conditions as you received it.
Once your order is processed, it may not be modified or cancelled.
We accept all major credit cards such as VISA, MasterCard, American Express (AMEX), and Discover. We also accept payment via PayPal balance. All of our payment methods are processed by the PayPal Payment Gateway.
Shipping Questions
We ship anywhere worldwide.
You may check your order status under your account after login.
Alternatively, you may contact us regarding the status of your order(s) at sales@dawgpoundswag.com or from our facebook page.
* Note: When requesting for a status update, please provide us with the following details:
- Invoice/Order number
- Product model ordered
- Date and Time of order
- Worldwide Standard shipping takes 3-4 weeks
- Typically around 10-14 business days for order delivery in the United States (US)